Find answers in our knowledge base or contact our support team directly.
New to Recorly? Start here for setup and first recording.
Download, install, and troubleshoot the desktop app.
Browser-based recording tips and browser compatibility.
Team workspaces, billing, and enterprise features.
Subscription management, upgrades, and payment issues.
Recording problems, audio issues, and system requirements.
Click 'Record' in the web app or desktop app, select your screen area, and hit the red record button. Your browser may ask for permissions first.
Make sure 'Include system audio' is checked before recording. On macOS, you may need to install our audio driver first.
Go to Settings > Billing in your dashboard, or click 'Upgrade' from any Pro feature prompt. Changes take effect immediately.
Yes! 4K recording is available on Pro and Business plans. Select 'Ultra HD' in recording settings. Requires good hardware and internet.
After uploading your recording, click 'Edit' then 'Add CTA'. You can add buttons, email gates, and custom overlays (Pro feature).
Yes. We protect recordings with encryption in transit and at rest plus internal access controls. We do not currently publish a SOC 2 or HIPAA claim on this site, so if you need a specific compliance commitment, contact support before uploading sensitive content.
Setup guides, first steps, and basic tutorials
Screen recording, audio capture, and quality settings
Video editing, CTAs, email gates, and advanced features
Sharing links, viewer tracking, and engagement metrics
Team workspaces, permissions, and enterprise features
Subscriptions, billing, account management, and refunds
Troubleshooting, system requirements, and technical issues
Data protection, privacy settings, and security features
Send the issue here and we will route it to the right support or setup path. Include the recording link, browser, device, or billing email when relevant.