Cookie Policy

How Recorly uses cookies to improve your experience

Last updated: March 18, 2026

What are cookies?

Cookies are small text files that websites place on your device to store information about your visit. They help us provide you with a better, faster, and more personalized experience on Recorly.

We use cookies for essential website functionality, to improve our services, and to understand how you use our platform. You can control which cookies you accept through your browser settings or our cookie preferences center.

Types of cookies we use

Essential Cookies

Required

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Examples:

•Authentication cookies to keep you logged in
•Security cookies to prevent fraud
•Load balancing cookies to ensure smooth performance
•Session cookies to maintain your preferences during your visit

Analytics Cookies

Optional

These cookies help us understand how our website is being used and how we can improve your experience.

Examples:

•Google Analytics to measure website traffic
•Performance monitoring to identify slow pages
•User behavior tracking to improve our interface
•A/B testing cookies to optimize features

Functional Cookies

Optional

These cookies enable the website to provide enhanced functionality and personalization.

Examples:

•Theme preferences (light/dark mode)
•Language and region settings
•Video recording preferences and settings
•Dashboard layout customizations

Marketing Cookies

Optional

These cookies are used to track visitors across websites to display relevant advertisements.

Examples:

•Tracking pixels for remarketing campaigns
•Social media integration cookies
•Third-party advertising network cookies
•Conversion tracking for marketing attribution

Third-party services

We use trusted third-party services that may set their own cookies:

•Google Analytics: For website analytics and performance monitoring
•Stripe: For secure payment processing
•Intercom: For customer support chat
•Hotjar: For user experience optimization

Each service has its own privacy policy governing their use of cookies and data collection.

Managing your cookie preferences

Cookie Settings: You can manage your cookie preferences through our cookie banner that appears on your first visit, or by accessing cookie settings in your account dashboard.

Browser Settings: Most browsers allow you to control cookies through their settings. You can typically block all cookies, allow only first-party cookies, or delete existing cookies.

Note: Disabling essential cookies may limit your ability to use certain features of Recorly, including logging in and saving preferences.

Browser-specific instructions:

Chrome: Settings → Privacy and security → Cookies and other site data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions → Cookies and site data

Updates to this policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about our use of cookies and related technologies.

Questions about our cookie policy?

If you have questions about how we use cookies or this policy, please contact us.

Recorly is operated by:
Hostao LLC
30 N Gould St, Ste 4000
Sheridan, WY 82801
United States

Grievance Officer: Reji Modiyil
Contact: grievance@recorly.com