Refund Policy
Fair and transparent refund terms for Recorly subscriptions
Our commitment
We want you to be completely satisfied with Recorly. If our service doesn't meet your expectations, we offer fair refund options depending on your situation and timing.
Our refund policy is designed to be straightforward: try Recorly risk-free for 14 days, and if it's not right for you, we'll refund your payment with no questions asked.
When you're eligible for a refund
New Subscription
14 daysFull refund available within 14 days of your first paid subscription
Eligibility requirements:
- ✓First-time Pro or Business subscription
- ✓No excessive usage or abuse
- ✓Request submitted within 14 days
Plan Downgrade
30 daysProrated refund for annual plans when downgrading to a lower tier
Eligibility requirements:
- ✓Annual plan subscribers only
- ✓Downgrading from Business to Pro, or Pro to Free
- ✓Request within 30 days of billing period
Service Outage
As applicableAccount credit or refund for significant service disruptions
Eligibility requirements:
- ✓Platform outage affecting core recording features
- ✓Outage lasting more than 24 hours
- ✓Unable to use paid features due to our issues
Billing Error
90 daysRefund for unauthorized charges or billing mistakes
Eligibility requirements:
- ✓Duplicate charges or incorrect billing
- ✓Charges after cancellation due to system error
- ✓Wrong plan billed or pricing discrepancy
What's not refundable
To maintain fairness for all users, certain items are not eligible for refunds:
- ✗Monthly subscriptions after the 14-day period
- ✗Overage charges for storage or bandwidth
- ✗Add-on features or premium support
- ✗Third-party integrations or services
- ✗Accounts suspended for terms of service violations
Important:
Accounts that violate our terms of service or engage in abuse (excessive downloads, chargebacks, etc.) forfeit refund eligibility.
How to request a refund
Contact Support
Email support@recorly.com with "Refund Request" in the subject line
Provide Details
Include your account email, reason for refund, and any relevant details
Quick Review
We'll review your request within 24 hours and respond with next steps
Processing
Approved refunds are processed within 3-7 business days to your original payment method
💡 Tip:
Most refund requests are approved within hours. We're here to make the process as smooth as possible.
Dispute resolution
If you're not satisfied with our refund decision, you have the right to escalate your case:
- 1.Contact our Grievance Officer: grievance@recorly.com
- 2.Escalation to company leadership for review
- 3.Chargeback or dispute through your payment provider if necessary
We're committed to fair resolution and will work with you to find a satisfactory outcome.
Need to request a refund?
Our support team is here to help. Most refund requests are processed within 24 hours.
Request RefundRefunds are processed by:
Hostao L.L.C
30 N Gould St, Ste 4000
Sheridan, WY 82801
United States
Grievance Officer: Reji Modiyil
Contact: grievance@recorly.com